General Terms and Conditions

1. GENERAL TERMS AND CONDITIONS

1.1 The seller is OneClick.Systems s.r.o., Južná trieda 93, 040 01 Košice, registered in the Commercial Register of the District Court of Košice I, Section: Sro, File number: 39224/V, ID number: 50345842, VAT ID: SK2120284364, e-mail: info@onemerch.sk (hereinafter referred to as the seller).
1.2 The buyer is any natural or legal person who contacts the seller in any way with the intention of purchasing goods offered by the seller.
1.3 The buyer is also any natural or legal person who contacts the seller in any way with a request that the seller procure goods that are not included in the offer, with the intention of purchasing these goods.
1.4 By using the Seller's online store website and confirming the order, the Buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until new Terms and Conditions are issued.
1.6. These Terms and Conditions are governed by the laws of the Slovak Republic.

2. ORDERING

2.1 The buyer can order goods as follows:
a) through the shopping cart on the seller's website,
2.2 By sending the order, the buyer undertakes to take delivery of the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the order by email within 24 hours and will also confirm the availability and delivery date of the goods to the buyer. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The buyer may cancel the order within 24 hours of ordering the goods without giving any reason. The buyer may cancel the order in the Customer section on the seller's website, by telephone, or by email. After verifying that the conditions for canceling the order have been met, the seller will confirm the cancellation of the order to the buyer by email or telephone. If the amount for the ordered goods has already been paid, the seller will return the money to the buyer's bank account or deliver it by another method agreed upon by both parties.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, the seller will immediately refund the full amount paid to the buyer or offer them replacement goods or another solution, if the buyer agrees. The seller also has the right to cancel the order if they cannot contact the buyer (incorrect or missing contact details, unavailability, etc.).

3. PRICES

3.1 The seller is a VAT payer pursuant to Section 7.
3.2 The price of shipping is added to the base price of the order, depending on the delivery method chosen by the buyer. Packaging is included in the shipping price.

4. PAYMENTS

4.1 Payment for goods can be made by bank transfer to the seller's account based on a pro forma (advance) invoice. Based on the order sent, the seller will issue a pro forma (advance) invoice, which will be sent together with the order confirmation by email. The buyer can make this payment as follows: a) by transfer order from their account, b) by direct cash deposit to the seller's account, c) via an online payment gateway, d) in cash at the point of sale.
4.2 Payment is possible in EUR.
4.3 The seller sends the tax document (invoice) to the buyer together with the goods.

5. DELIVERY TERMS

5.1 The delivery time for goods offered by the seller is in most cases within 7 working days from the confirmation of the order for basic products and 14 working days for products customized for the customer, the maximum delivery time is 31 days or may be extended by agreement with the buyer.
5.2 The seller will inform the buyer of the delivery time and date when confirming the order by email. If the buyer is not satisfied with the notified extended delivery time, they have the option to cancel the order in accordance with point 2.5 of these Terms and Conditions.
5.3 The goods will be shipped immediately after the order is confirmed and all conditions for dispatch are met.

6. DELIVERY OF GOODS

6.1 The seller shall arrange for the transport of goods in the manner chosen by the buyer from the options offered in the order: a) by courier service, b) personal collection.
6.2 The place of collection is determined on the basis of the buyer's order. Delivery is considered complete upon delivery of the goods to the designated location.
6.3 The goods are appropriately packaged and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods.
6.4 Together with the goods, the seller shall provide the buyer with an invoice (tax document) and a delivery note. The seller shall also deliver operating instructions and a warranty card with the goods if required by the nature of the goods.
6.5 The seller is responsible for the goods until they are taken over by the buyer. The goods are considered to be taken over by the buyer from the moment the buyer confirms the takeover of the goods in writing.
6.6 The seller is not responsible for delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after payment of all damages by the carrier.
6.7 In the event of high demand, we may experience a shortage of goods and may therefore deliver the goods you have ordered in several packages, with you paying the postage and packaging costs as for one package.
6.8 If the customer does not accept the package within the acceptance period, the seller has the right to retain the costs associated with the transport of the goods.

7. WITHDRAWAL FROM A COMPLETED ORDER

7.1 In accordance with the law, the buyer is entitled to withdraw from a completed order without giving a reason (according to the law "from the purchase contract", if the buyer has already taken delivery of the goods) within 14 working days from the date of delivery of the goods.
7.2 The goods to be returned must be: a) undamaged, b) complete (including accessories, documentation, etc.), c) accompanied by the proof of purchase.
7.3 If the buyer decides to return the goods in accordance with point 7.1 of these Terms and Conditions, they are obliged to: a) contact the seller with a request to withdraw from the completed order, stating the order number (variable symbol), the date of purchase and their account number for the refund, b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and using suitable packaging so that the original packaging and the goods themselves are not marked, taped or otherwise damaged during transport (the seller is not liable for any loss or damage to the goods during transport), c) pay the expenses related to the return of the goods (postage, insurance, etc.).
7.4 Goods that have been customized for the customer cannot be returned.
7.5 After fulfilling the conditions under points 7.1 to 7.3 of these Terms and Conditions and after receiving the returned goods, the seller is obliged to: a) take back the goods, b) refund the buyer the full price paid for the goods, excluding shipping costs, within 15 days of the date of withdrawal from the completed order.
7.6 In the event of failure to meet any of the conditions under points 7.1 to 7.3 of these Terms and Conditions, the Seller shall not accept withdrawal from the processed order and the goods shall be returned at the Buyer's expense.

8. WARRANTIES AND COMPLAINTS

8.1 Complaints shall be handled in accordance with the warranty conditions for the specific goods, the Commercial Code, the relevant provisions of the Civil Code, and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. To exercise your rights under the warranty (complaint), proof of purchase (attached invoice) is always sufficient. Submission of proof of purchase for the purposes of a complaint is also sufficient if a warranty card was issued but the customer has lost it.
8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use.
8.4 The buyer is obliged to deliver the goods subject to complaint clean, mechanically undamaged, with a copy of the invoice and delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 COMPLAINT PROCEDURE:
8.5.1. Fill out the form on the complaint page.
8.5.2. Send or deliver the product back to the seller's address (Strojárenská 3, Košice) in such a way as to ensure that the product is not further damaged or degraded during transport.

9. PERSONAL DATA PROTECTION

The seller fully respects the confidential nature of the data you enter in your order and provide to OneClick.Systems s.r.o.. The data is secured and protected against misuse. We use it to complete the entire transaction, including necessary accounting operations, issuing tax documents, identifying your cashless payments, and communicating with you, i.e., all customer administration and marketing purposes. This data is stored in a database with strict security measures against misuse.
Detailed information on how we process and protect personal data can be found on the website in the personal data protection section.

10. Final information

10.1 Supervision of the provision of services is carried out by the Slovak Trade Inspection Authority for the Košice Region, Vrátna ul. č.3, Košice 04065
10.2 These general terms and conditions and all purchase contracts concluded on their basis are governed by the laws of the Slovak Republic.